Return & Delivery Policies

Cannaessence.ca ~ Return & Delivery Policies

Please Read Our Terms & Conditions , our “Refund, Returns & Exchange Policy” Here Before Ordering.
Order Medical Cannabis online at our shop page.

We respond to all questions during business hours  or as soon as we can, which usually is within 24hrs.

Monday – Friday 11:00am – 6:00pm

After hours please use our LIVE CHAT for support, if any support is on, they will be happy to answer your questions, otherwise leave a message or send us an email..

 Refund, Return & Exchange Policy

All sales are final on Cannabis products. No return of any products will be accepted and no exchanges will be available. Cannaessence.ca stands behind the quality of the products that it sells. If you are unsatisfied with any product we provide you, for any reason, please contact us at [email protected] ASAP, much be within 7 days of receiving your order and we will address your concerns. There are no exceptions to this policy.

We absolutely do not send money to customers as a refund option. For this reason, please make sure you are ordering the correct product for your situation and can also meet the purchasing requirements.  Missing products will be be added to your next order or credit applied to your account.  Damaged products will be replaced or you can choose a store credit (a photo of the damage will  be required). If the package was mangled in transit please take a picture of it before you open the package so that we can show it to Canada Post.   We will require you to return the product for us to review. Shipping is non-refundable.

If you paid by E-Transfer and your payment has not yet been accepted (you have not received confirmation from your bank that the transfer has been accepted) then you can cancel this E-transfer by logging into your bank and cancelling it. The money will instantly be returned to your account. If the E-transfer funds have been accepted and you wish to cancel the order, you will receive a store credit.  So be sure of what you wish to order before paying, as there are no refunds, just store credits.

 

Fulfillment & Delivery Policy

  1. General  Information

All orders are subject to product availability. Product Availability is very dynamic, so can change quickly.   If an item became “not in stock” at the time you place your order,  we will substitute with another comparable or higher priced product  with your order. In a case where there is no suitable substitution, we will credit your account for that amount. Please remember to forward your “receipt” with the order number and the secret answer to the email money transfer so we accept the transfer and ship the product out as soon as possible.

  1. Delivery Location

Items offered on our website are only available for delivery to addresses in Canada and to adults over the age of 19. Any shipments outside of  are not available and there are NO EXCEPTIONS. We ship packages through Canada Post’s  express delivery service. All orders are odor proof, vacuum sealed and discreetly packaged.

  1. Delivery Time

Average delivery times to most Canadian locations from the time of shipment are between 1-3 business days, for remote locations 3-5 days depending. After product has been shipped the tracking number will be emailed to the customer. The tracking number can be entered on Canada Post’s   website and will give information on where the package is and when the estimated delivery time will be.  Delivery times are estimates and commence from the date & time of shipping only, NOT from the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Unless there are exceptional circumstances, we make every effort to fulfill your order within two business days of the date of your order. Business day mean Monday to Friday, except holidays. Please note we do not ship on Saturday or Sunday. Date of delivery may vary due to Canada Post’s shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments. We are not responsible for any delivery issues once it is shipped. 

  1. Delivery Instructions
  1. We ship all our products in airtight, smell-proof, vacuum-sealed bags.
  2. Your order will arrive in a discreet, unmarked package.
  3. Your CORRECT MAILING ADDRESS and name must be on the package to ensure proper delivery. WE ARE NOT RESPONSIBLE FOR UNDELIVERABLE, DAMAGE OR LOST PACKAGES OR DELAYS BECAUSE OF ADDRESS ISSUES.

     

  4. Once your Order has shipped: Generally Local is 1 business day, to major centres 1-3 business days, and rural locations 3-5 business days. *Times may vary depending on Canada Post. Cannaessence.ca is not responsible in any way once item is shipped, as we have no control over Canada Post’s shipping practices or delivery standards
  1. Canada Wide Express Shipping  

The shipping cost for orders under $150 is a flat rate of  $9.99  locally, $15  regionally and $20 nationally.  You will be advised of these charges on the checkout page. Once your order is over $150 you will be allowed to select the free shipping option. 

       5.a Local Courier Delivery

 Courier Deliveries with  orders completed & Payment accepted before 9:00 AM (pst) will ship same business day.  If completed after 9:00 AM (pst), It will ship next business day. 

** FREE Local XPRESSPOST **NEXT BUSINESS DAY DELIVERY**
   (PURCHASES OVER $150)
*Day = Business day | *Next day delivery* = to major centres
as according to Canada Post Xpresspost Delivery Standards    

                ** $9.99 Local  XPRESSPOST **NEXT BUSINESS DAY DELIVERY**
                 (PURCHASES UNDER $150)

FREE *LOCAL  ~ COURIER DELIVERY
(minimum order $100 for courier orders)
*NEXT BUSINESS DAY DELIVERY* ON  PRODUCT PURCHASES  OVER $250!! 

$20  *LOCAL ~ COURIER DELIVERY
(minimum order $100 for courier orders)
*NEXT BUSINESS DAY DELIVERY* ON  PRODUCT PURCHASES UNDER $250!!
(*LOCAL : Lower Mainland Vancouver including Abbotsford, Chilliwack)

“Next Day Delivery definition” is a business day from the time your order is actually shipped, (NOT from the time ordered)  to the time delivered.

Mail Orders and Courier Delivery Orders finalized &
FULLY Completed AND  Payment accepted by us
BEFORE 9 am  PST ships SAME business day.
AFTER  9 am PST ships  NEXT business day

*Day = Business day | *Next day delivery* = to major centres
Rural Communities not on a regular route delivery will be longer and C-
as according to Canada Post & Courier Delivery Standards

Delivery times are estimates and commence from the date & time of shipping only, NOT from the date of order.
Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.
 

Please be advised & understand that all stated delivery standards are set 

by Canada Post &  the Courier companies. WE ARE NOT RESPONSIBLE  for
their
guarantees or delivery standards & WE DO NOT give refunds on shipping,

  1. Damaged or Lost Items in Transport
  • If there is any damage to the packaging on delivery, contact us immediately by email at [email protected] .  If the contents of your package was damaged we may ship you a new product free of charge, or reimburse you the cost of the product at our discretion. Acceptable Photographic evidence will be required to confirm the damages to the product and the return of the product.   

By Purchasing from us, you do confirm and agree with this company, its’ Terms & Conditions, Disclaimers, and the above.